In our last blog we shared some of the most common platforms that you can use for social media; hopefully you have narrowed it down to 2 or 3 that you know will work for your business and that you will have time to maintain.
At this point – make an important decision. Who within your organisation is going to look after your social media. Don’t assume that a younger employee will be better – the average age of a Facebook user is 39 (Twitter 38). It should be owned by someone who really understands the business and has the right personality and approach to be consistent – and has enough time to dedicate to making it effective.
So, now you are ready, here are a few tips for other things to consider:
Set Some Objectives – What do you want to achieve by using social media? The objectives you have for social media will vary depending on the type of business, organistion or charity you are. But it’s always good to have an objective to know why your doing it, maybe it’s:
- to raise awareness about your business or your industry
- to drive more website traffic
- to get more customers into you shop (online or high street)
- to act as communication hub for a particular issue
- to become a community discussion group
Know Your Audience – Who are you talking to? You have to know what type of customers, fans, followers you are hoping to attract: knowing enough about them helps you work out where to find them, what to say and how to say it so they will respond to and most importantly it helps you share the type of content they will find interesting and want to share with others.
Think About Content– If you haven’t already read our Content is King blog it might be a good place to start. Before you fire off that first post or Tweet you need to know what you are going to share. Having a content calendar always helps; maybe you want to follow a formula every week so Monday is news from your company, Tuesday is share a photo day, Wednesday is write a blog day etc. Do you have some video you can use? Perhaps you want to find relevant information that other people have already created and share. Whatever you decide to do, make a commitment to do it regularly.
How Do You Know It’s Working? – If you set objectives at the beginning it’s much easier to know if your social media efforts are working. There are some great tools you can use (usually free for trial period) like Hootsuite, SproutSocial – which help you schedule your activity and have great reporting features. Facebook has it’s own Insights – which is really valuable data for understanding what has worked in your page. And of course, you can use Google Analytics to analyse web traffic.
We’d love to know if this has helped you simplify your social media strategy – drop us a comment in the speech bubble at the top.